What happens if my order arrives damaged or it isn’t what I expect?
Because we always strive to offer the highest quality products at the best prices, and we inspect and pack all of our orders with care, we are confident you’ll be extremely satisfied with your purchases. However, there are times when items are damaged, defective, or incorrectly shipped. Should you experience this, we’ll gladly replace them.
- Any defective, incorrect or damaged item may be returned within 30 days of receipt. A replacement will be shipped within 10 days of receipt, unless otherwise notified. If an item is no longer available we will make every attempt to provide a similar product.
- Any item you are not satisfied with (not as expected, arrived too late, wrong size, etc.), if returned within 30 days of receipt and received in salable condition, will be issued an exchange or refund of merchandise cost.
SHIP YOUR RETURN PREPAID TO:
ATTN: Kay Bach
c/o Crisis Aid International
PO Box 510167
St. Louis MO 63151
When returning items:
- Please allow 1-3 weeks for the return to be received and processed. An email confirmation will be sent once we receive your return or exchange.
- Please include a copy of your invoice, your email address, and confirm where you want us to ship the replacement item.
- If you have any questions about your return, please e-mail us through the “Contact Us” tab on this website.